This Privacy Policy refers to all personal information collected on our website. It is based on The Australian Privacy Principles (APPs), which are contained in schedule 1 of the Privacy Act 1988 (Privacy Act).

Contacting us

Your privacy is important to us. If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us via our website.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, fill out a form, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate, their name, email address, mailing address, or phone number. Users may, however, visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes:

  1. To run and operate our website
    We may need your information to display content on the website correctly.
  2. To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  3. To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website.
  4. To improve our website
    We may use feedback you provide to improve our products and services.
  5. To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers.

Access and correction of your information

The User may contact us for access to their information or to correct their information.

Electronic newsletters

We may offer email newsletters. If the User elects to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. The User can elect to opt-out of our mailing list at any time by contacting us.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Collecting your information

We collect personal information about you when you meet with your Astute Financial Adviser, request or use our services, email us, phone us or visit our website. This information may include:

  • your personal objectives
  • details of your current situation
  • other relevant information.

We may also collect information about you from others, such as service providers, agents, advisers, brokers, employers or family members.

Where collecting sensitive information such as health and lifestyle information, usually for insurance purposes, we will ask you for your consent.

You do not have to disclose all of your personal information, however without it your Astute Financial Adviser may not be able to provide advice that is appropriate for your objectives, financial situation and needs.

Exchanging your information

We may exchange your personal information with third parties as permitted by law or for the uses listed below. Third parties include service providers where we outsource activities, persons acting on your behalf, other financial institutions, auditors, insurers and government agencies.

Using your information

We collect, exchange and use your information so that we can:

  • provide advice that is appropriate for your objectives, financial situation, and needs
  • manage our relationship with you
  • price, design and administer our services or inform you about other services that may be of interest to you; manage our risks; help identify and investigate illegal activity, comply with our legal obligations, and assist government and law enforcement agencies.

The law requires us to establish your identity and assess applications for products and services by confirming its accuracy. In particular, your Astute Financial Adviser will need to verify your full name, date of birth and residential address and to do so, they will need to sight and maintain records of various identification documents such as a driver license or passport.

Respecting your privacy

We are committed to assuring the privacy and security of your personal information. As part of our continuing commitment to client service and maintenance of client confidentiality, we have adopted the principles set out in the Privacy Act. Astute’s Privacy Policy will assist you in ascertaining how to complain, how your complaint is dealt with and provide further information on our personal information handling practices. Please refer to Astute’s Privacy Policy available at, or from your Astute Financial Adviser.

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