Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, fill out a form, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate, their name, email address, mailing address, or phone number. Users may, however, visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
We may collect and use Users personal information for the following purposes:
- To run and operate our website
We may need your information to display content on the website correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website.
- To improve our website
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers.
Access and correction of your information
The User may contact us for access to their information or to correct their information.
We may offer email newsletters. If the User elects to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. The User can elect to opt-out of our mailing list at any time by contacting us.
Your acceptance of these terms
By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
Collecting your information
We collect personal information about you when you meet with your Astute Financial Adviser, request or use our services, email us, phone us or visit our website. This information may include:
- your personal objectives
- details of your current situation
- other relevant information.
We may also collect information about you from others, such as service providers, agents, advisers, brokers, employers or family members.
Where collecting sensitive information such as health and lifestyle information, usually for insurance purposes, we will ask you for your consent.
You do not have to disclose all of your personal information, however without it your Astute Financial Adviser may not be able to provide advice that is appropriate for your objectives, financial situation and needs.
Exchanging your information
We may exchange your personal information with third parties as permitted by law or for the uses listed below. Third parties include service providers where we outsource activities, persons acting on your behalf, other financial institutions, auditors, insurers and government agencies.
Using your information
We collect, exchange and use your information so that we can:
- provide advice that is appropriate for your objectives, financial situation, and needs
- manage our relationship with you
- price, design and administer our services or inform you about other services that may be of interest to you; manage our risks; help identify and investigate illegal activity, comply with our legal obligations, and assist government and law enforcement agencies.
The law requires us to establish your identity and assess applications for products and services by confirming its accuracy. In particular, your Astute Financial Adviser will need to verify your full name, date of birth and residential address and to do so, they will need to sight and maintain records of various identification documents such as a driver license or passport.
Respecting your privacy